mywin161 Privacy Policy

1. Introduction

mywin161 ("we", "us", "our", or "the Platform") operates the online gaming platform accessible at mywin161.org and is committed to protecting the privacy and personal data of all players and visitors. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, and the measures we take to keep it secure.

By registering an account with mywin161, accessing the Platform, or otherwise engaging with our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform.

This Policy is to be read together with our Terms & Conditions, which govern the overall contractual relationship between mywin161 and each registered Player.

2. Personal Data We Collect

mywin161 collects personal data through your registration, use of the Platform, and interactions with our support team. The categories of data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (NRIC, passport) submitted for KYC verification purposes.
• Contact Data: Email address, mobile phone number, and residential address as provided during registration or account updates.
• Financial Data: Payment method details including e-wallet identifiers (Touch 'n Go, Boost, GrabPay), bank account references used for FPX or DuitNow transactions, and transaction history within the Platform.
• Account & Usage Data: Login history, session timestamps, device identifiers, IP address, browser type and version, operating system, game history, betting history, and account balance activity.
• Communications Data: Records of your interactions with our live chat support team and any written correspondence submitted to mywin161.
• Responsible Gaming Data: Limit settings, self-exclusion requests, and any responsible gaming assessments conducted in connection with your account.

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) except where voluntarily disclosed in the context of a responsible gaming request or legal compliance obligation.

3. How We Use Your Personal Data

mywin161 processes your personal data for the following purposes:

• Account Administration: To create, verify, and maintain your mywin161 account, including identity verification (KYC) required for regulatory compliance;
• Service Delivery: To provide access to the Platform's gaming products, process deposits and withdrawals, settle bets, and administer bonuses and promotions;
• Fraud Prevention & Security: To detect and investigate suspicious account activity, prevent unauthorised access, and fulfil our anti-money laundering (AML) obligations;
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities;
• Customer Support: To respond to enquiries, investigate complaints, and provide assistance via live chat and other support channels;
• Responsible Gaming: To monitor gameplay patterns, administer self-exclusion and limit-setting tools, and fulfil our responsible gaming obligations;
• Platform Improvement: To analyse aggregated usage data for the purpose of improving Platform performance, game selection, and user experience;
• Marketing Communications: To send promotional offers and updates to players who have explicitly opted in to receive such communications from mywin161.

4. Legal Basis for Processing

mywin161 processes personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between mywin161 and the Player, including account management, transaction processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including AML, KYC, and data retention obligations;
• Legitimate Interests: Processing is necessary for the legitimate interests of mywin161, including fraud prevention, platform security, and business analytics, provided those interests do not override the Player's fundamental rights;
• Consent: For marketing communications and certain non-essential cookies, processing is based on the Player's freely given, specific, and informed consent, which may be withdrawn at any time.

5. Data Sharing & Disclosure

5.1 mywin161 does not sell or rent personal data to third parties. We may disclose personal data to the following categories of recipients for the purposes described in Section 3:

• Service Providers: Payment processors, identity verification providers, KYC service providers, and IT infrastructure providers who support the operation of the Platform under contractual data processing agreements;
• Game Providers: Third-party game developers and live dealer studios whose products are made available through mywin161, to the extent necessary for game delivery and fairness certification;
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or a request from a competent regulatory or law enforcement authority;
• Professional Advisors: Legal, accounting, and compliance advisors engaged by mywin161 in the ordinary course of business, subject to confidentiality obligations.

5.2 Where personal data is shared with third-party service providers, mywin161 requires those providers to maintain appropriate technical and organisational measures to protect your data and to process it only in accordance with mywin161's instructions.

6. Cookies & Tracking Technologies

6.1 mywin161 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for session management, authentication, and the security of your account. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Used to analyse aggregated, anonymised data about how players interact with the Platform in order to identify and address performance issues.
• Preference Cookies: Used to remember your display preferences, language settings, and other personalisation choices within the Platform.

6.2 mywin161 does not deploy third-party advertising cookies or cross-site behavioural tracking technologies. You may manage or restrict cookie usage through your browser settings, noting that disabling essential cookies may affect your ability to log in to mywin161.

7. Data Retention

7.1 mywin161 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years in compliance with applicable financial regulations;
• Communications data is retained for up to two (2) years from the date of the relevant interaction;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter for compliance documentation purposes.

7.2 Where data is no longer required for any lawful purpose, mywin161 will securely delete or anonymise it in accordance with industry best practices.

8. Data Security

8.1 mywin161 implements appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between the Platform and Player devices;
• Access controls and role-based permissions limiting internal access to personal data to authorised personnel only;
• Encrypted storage of sensitive data at rest, including payment credentials and identity documents;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication support for Player accounts.

8.2 In the event of a personal data breach that poses a risk to Players' rights and freedoms, mywin161 will take prompt remedial action and notify affected individuals and relevant authorities as required by applicable law.

9. Your Data Rights

9.1 Players have the following rights in respect of personal data held by mywin161:

• Right of Access: You may request a copy of the personal data mywin161 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mywin161's legal retention obligations;
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.

9.2 To exercise any of these rights, contact mywin161's support team via live chat. We will respond to all valid requests within thirty (30) days. Requests that are manifestly unfounded or excessive may be refused or subject to a reasonable administrative fee.

10. Children & Minors

10.1 mywin161 does not knowingly collect personal data from individuals under the age of 21. All account registrations require confirmation that the Player is at least 21 years of age, and identity verification is conducted to enforce this requirement.

10.2 If mywin161 becomes aware that personal data has been collected from a person under the age of 21, the associated account will be closed immediately and any collected data will be deleted, except where retention is required by law.

11. International Data Transfers

11.1 mywin161 operates within an international technology infrastructure. Your personal data may be processed by service providers located in jurisdictions outside Malaysia. In such cases, mywin161 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require recipients to maintain data protection standards equivalent to those applied by mywin161.

12. Third-Party Services & Links

12.1 The mywin161 Platform may contain references to third-party services or products. This Privacy Policy applies solely to data collected and processed by mywin161. mywin161 is not responsible for the privacy practices of third-party game providers, payment processors, or other external services. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their gaming activity.

13. Amendments to This Privacy Policy

13.1 mywin161 reserves the right to update or modify this Privacy Policy at any time. The effective date of the current version is indicated at the top of this page. Where material changes are made that affect how we process your personal data, we will notify registered Players via the Platform or through communications to your registered contact details prior to the changes taking effect.

13.2 Continued use of the Platform following the posting of an updated Privacy Policy constitutes acceptance of the revised terms.

14. Contact & Data Enquiries

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or mywin161's data processing practices, please contact our support team via live chat, which is available 24 hours a day, 7 days a week.

14.2 For written data subject requests, you may contact us at the support email address displayed on this Platform as plain text: [email protected]

14.3 We take all privacy enquiries seriously and will acknowledge receipt within 48 hours and endeavour to resolve requests within the timeframes stated in Section 9.2 above.